Italian Client Support Agent at Cognizant Technology Solutions

Posted 2 months ago

Lisbon, Lisboa, Portugal Job ID: 31099

OVERVIEW



We’re currently looking for Italian ClientSupport Agents (with English) to join us in our International Hub in Lisbon. The main purpose of the role would be to provide support to Client-Brands advertising in our client’s app - one of the most used mobile apps in the world (100M+ Downloads - 4.6* from 8M reviews on Google Play).
You will be part of a rapidly growing multilingual client-facing team and will be working onsite with and alongside internal teams for a leading online multinational company. You’ll be guiding Client-Brands on the effectiveness of their ads, troubleshoot and update campaigns.

RESPONSIBILITIES

  • Provide outstanding support services to top tier advertisers and internal sales teams.
  • Answer campaign-related questions and troubleshooting.
  • Master our internal tools and systems to effectively provide solutions and support to our clients.
  • Collect assets from clients and identify gaps in order to effectively collaborate and optimize campaigns.

REQUIREMENTS

  • BA/BS degree or equivalent practical experience;
  • Relevant work experience in a customer/client technical support role;
    • Preferably in Marketing/Optimisation projects;
  • Must be fluent in English and Italian;
  • Ability to work in a multicultural environment and as part of cross-functional teams;
  • Proficient in Microsoft Office/Google Suite; Specifically, highly proficient in Excel.

OUR OFFER

  • Competitive base salary and benefits;
  • Training and career development opportunities;
  • A culture of respect and human empowerment;
  • Very nice office space by the Tagus river, served by several businesses and great access to public transportation.

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 03 2019
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: Cognizant.

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