Consumer Products


Giorgio Armani & L'Oreal Designer Fragrances Full Time Counter Manager - House of Fraser Oxford Street (Fixed Term) UK - England - Central London Retail Posted Jan 11th 2019 Offer regular and timely performance-based feedback on team productivity, service at L'Oréal

Expires in 13 days

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Counter Manager

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.
To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.

Master Category Knowledge

  • Have a full understanding of all brand products and update the team whenever necessary
  • Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account
  • Have detailed knowledge and awareness of the beauty market
  • Attend, engage and participate in all brand training, and implement afterwards

Execute Business & Operations

  • Complete all paperwork accurately, legibly and on time
  • Be fully aware and accountable for achievement of Account retail targets
  • Closely monitor stock levels, raise and rectify stock issues following retailer guidelines
  • Offer creative ideas to generate new business; with focus on product launches and anniversaries
  • Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours
  • Ensure merchandising guidelines are followed on counter, maintaining brand image
  • Perform to personal targets and monitor each team member’s individual target
  • Build strong relationships with the team, store management, Area Manager and Head Office
  • Use analytical skills to appraise the business’ strengths and weaknesses.
  • Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel

Drive Selling Process/Techniques

  • Ensure you and your team deliver luxury service, inviting customers back for a return appointment
  • Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
  • Ensure you and your team make appropriate, personalised product and sample recommendations

Foster Service Attitude

  • Show passion for people and products
  • Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling
  • Ensure the counter is a clean and hygienic work area and adhere to hygiene rules
  • Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions
  • Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events
  • Ensure you and your team have a strong focus on link selling and the recruitment of new customers


  • Fosters team spirit
  • Coach peers
  • Lead by example
  • Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.
  • Track team performance and manage any non-performers.
  • Assist, when requested, in completing team members appraisals (MAP and PDR)

Job Summary

  • Position Giorgio Armani & L'Oreal Designer Fragrances Full Time Counter Manager - House of Fraser Oxford Street (Fixed Term)
  • TEAM Retail
  • Job Type Full - Time
  • Job LocationUK - England - Central London

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